We think it is important that you are happy with your purchase. You can return the purchase if it does not meet your requirements. This also applies to items in the sale. You can return the products within 14 days of delivery, with the original labels attached and in the original packaging. You have the option of trying on the product at home. However, if the product has been used, damaged and / or washed, we unfortunately cannot take it back.
How does a return work?
Follow these steps:
- Check whether your order is complete (original condition, price tag on it, unworn, etc.)
- Add the invoice document and clearly write on it that it concerns a return/ which item will be returned.
- Print your return label. Click here to create your return label.
- Take the order to a DPD parcelshop. Find a parcelshop near you here.
- Keep the track & trace code, this is proof of shipment.
** Do not forget to add the invoice document to the return order. This way we know which order belongs to which shipment 😊
As soon as we have received your return package, we will refund your money. You will receive a confirmation. We aim to process all returns within 14 working days.
Return outside of the Netherlands?
Send us an e-mail and we will give you the address of our warehouse. The costs of the return are not included and will be for own costs.
What can not be returned?
- Worn, used, damaged or washed products
- Products that are not in their original condition
- Products without labels / original packaging
Is it possible to exchange my order?
Unfortunately, exchange is not an option for Saint Steve. If an item is not to your liking, the item can be returned. As soon as this item has been returned to us, we will credit it. A new order can therefore be placed through our webshop.
What are the costs of returning?
You can easily and quickly create a label via our Sendcloud return portal. The costs are only € 4.95 and we will bear the rest of the costs. Therefore, € 4.95 will be withheld when crediting the amount.
When will the payment be refunded?
If your purchase is returned according to our return conditions, we will refund the purchase amount including any shipping costs within 5 working days. This is therefore exclusive of the € 4.95 return costs.
It takes a few days before the order is returned to us. We strive to process the returns within 14 working days.
Do you have additional questions?
Email to firstname.lastname@example.org
Or call +31 (0) 76 522 3186